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Customer service

Transport Information

    JanaRoos - T-shirts and Sweaters - Bpost - Logo - Transport

    All our packages, national and international, are being shipped with Bpost.

    What happens after I place an order?

    Any order we get we process and ship as fast as possible. T-shirts, women's Sweaters and accessories can be sent the same day when ordered before 12:00 (UTC +1/ summer +2). However our Kids/Unisex sweaters are printed on demand to guaranty the highest quality. Therefore they are shipped directly from our provider to you. When placing a combination order you will recieve Kids and Unisex sweaters a bit later than our other items . There is no additional shipping cost charged. You can check the delivery times below.

    What are the shipping cost rates?

    If you choose a delivery address in Belgium: the shipping cost of will only be € 3.95 for orders between € 0-30. A cost of € 4.95 will apply if the order value is between € 30 and € 84.99 If your total order is € 85 or higher no shipping costs will apply, the complete order will be shipped for free.
    If you choose a delivery address in any other European country, the following rates will be used: orders between € 0 and € 84.99 will cost € 4.95 to ship. If your total is € 85 or higher no shipping costs will apply, the complete order will be shipped for free.

    What about delivery times?

    We always try to handle your order as quickly as possible. When ordering before 12:00 (UTC +1/ summer +2), your package will be sent the same day. In general, we have a delivery period of 2-4 business days in Belgium. Shipments within Europe can take up to 2 additional days depending on the country of destination. During high season and during  sales, this delivery period may be slightly longer.
    To get as much quality as possible, the sweaters are printed on demand. This makes the delivery period of sweaters slightly longer. The delivery period is 6-10 working days in Belgium and Europe.

    How can I trace my package?

    As soon as we have packed and shipped your package, you will receive a shipping confirmation. We always add the track and trace number to this confirmation. You can follow your package using this number at or by clicking the link in the e-mail. 
    Please note that in some cases the tracking number only becomes active and shows the parcel progress when it has entered the destination country.

    Area’s we are delivering to: delivers in Belgium and the following European countries:


    Faroe Islands



















    Bosnia And Herzegovina















    United Kingdom

    Czech Republic













    1. Payment information:

      After a successful payment, you will receive an order confirmation. Notice that this confirmation may be placed in your spam folder by your e-mail provider. If you did not receive this confirmation after a successful payment, you can always contact us through our contact form.

      Which payment options are supported?

      We accept the following payment options: Credit Card (Visa, MasterCard), Maestro / Mister Cash, American Express, Online Bank Transfer, IDeal and PayPal.

      Is the checkout process secure?

      Certainly! Our website has all necessary SLL certificates that encrypt all data passing through the website. Therefore all date you transmit towards us is completely secured, this includes payment data. If you have noticed something suspicious, please contact us through our contact form.

      What about taxes?

      The amount of taxes you get charged upon buying a product is based on the country of origin, in our case Belgium. VAT rates in Belgium are 21%. All Prices displayed on the website include VAT but exclude possible transport costs.

    2. What if a particular item is 'sold out'?

      At JanaRoos we try to maintain a service stock of each item. However, it may sometimes occur that there is no available stock of a particular item. In that case, we will make every effort to refill our stock as soon as possible. If desired, we can notify you as soon as the item gets back in stock.

    3. Sizing information:

      All our T-shirts and men's sweaters are available in standard sizes S-XXL (European standards). Our women's sweaters are available in sizes S-XL. The kids Sweaters are available in different age group sizes. In order to be of service to you, you can find the specific dimensions of our articles by clicking 'sizing information' on each product page (below). You can also see where the sizes should be measured. If you have any questions on this subject, please contact us through the contact page.

    4. Washing information:

      How to enjoy your T-shirt / Sweater as long as possible?

      1. Wash the T-shirt / Sweater inside out

      2. Wash on low temperature, 30°C 

      3. Hang dry after washing

      4. The product can be ironed inside out (with care)

        JanaRoos - washing instructions